Why should I choose Borneoguide?
We are a tour company with a purpose. We practice responsible tourism and our packages covers the criteria. Borneoguide tours employs local tour guides and works in partnership towards economically empowering the local community.
I am only in Brunei for transit. Which tour should I go for?
It would be a great idea to drop by to our office located conveniently in the city center and our friendly staffs will guide through your options. Please take note of our opening hours before dropping by.
We would recommend our SEV tours. Day trips and overnight options are available. Alternatively, check out our city and night tours to maximize your visit.
What is included in my tour?
Unless otherwise stated in each tour’s itinerary, the tour includes English speaking registered tour guides. Most of the tours will also include pick up and drop off for passengers in an air conditioned vehicle.
Tell me a bit more about your tour guides…
We employ local tour guides, individuals passionate about their heritage. Our light hearted tour guides are professionally trained and have vast experiences in bringing tourists around the country.
How many people will I be travelling with?
Most of our packages average about 24 passengers, although groups might be larger or smaller, depending on the package, departure date, and circumstances. We do our best to keep our group sizes small enough to ensure you have the opportunity to meet new friends and to enjoy the camaraderie of others, but not so large as to feel lost in the crowd.
Who will I be travelling with?
If you are travelling alone, expect to be travelling in a small mixed group. Trips to Sumbiling Eco village are charged on a sharing basis. Additional charges will made for single travelers.
Are your tours suitable for children?
While our travel experiences are designed for adults of all ages, children are more than welcome to join! Children must be at least 3 years old and must be accompanied by an adult . We do not advise children under ages of 5 to join strenuous trekking activities and walking tours such as Nature & Wildlife Tours, Safaris and Walking Tours.
Strict adult supervision is required at all time to ensure the safety of the child throughout the tour.
Do you offer children’s discounts on your tours?
Yes. For most of our tours children travelling with paying adults receive discounts.
The following discounts apply to the majority of tours :
Children aged 2 and below – Free
Children aged 3-5 – 50% Discount
Children aged 6-11 – 30% Discount
Note: Children aged 12 and above pay full price.
If you have any questions on children’s discounts or age restrictions, please email us on email@example.com
As a single traveler, are there any additional charges?
There will be additional charge for single guests. Optionally, guest can join in others on the same tour for no additional costs. Our sales team will keep you updated
Can we travel as a private group?
Booking my trip
What documents do I need?
We would need a copy of your passport before heading to your tour. You will also need to leave a phone number so that we can contact you easily to discuss pickups and/or any changes.
How far in advance should I make a booking?
We recommend booking as soon as you know you can travel, and have decided on which tour you would like to go on. Some of our tours can be quite popular so it’s best to secure your spot as soon as possible. To put your mind at ease we suggest that you pre-book at least two weeks in advance for tours that involve accommodation.
Should I book online or drop by?
Advanced and overseas booking should be made online via our secure booking system. Unless you’re a Brunei residents, please visit our office which is conveniently located in the heart of the capital and not to be easily missed. We have a credit card machine and money changers are nearby.
Do I need travel insurance?
We strongly recommend taking out travel insurance once you have booked your tour. It is best to book travel insurance in your home country.
Are the tours flexible or do you have set dates and time?
Our tailor made tours are semi-flexible. The days will be set and the time can be customized depending on availability and tour hours. (Subject to availability)
Do I need to ring and confirm my tour?
If you have booked online through our website and have received a confirmation email, this will suffice, there is no need to ring and confirm (of course if you want any other information any advice please feel free to call we are always happy to help). You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers on the email.