TERMS & CONDITIONS

To facilitate your full acceptance of your transaction with us, it is pertinent that you read, understand and then agree to the terms and conditions stated herewith:

1.     ENTITIES IN AGREEMENT
“Company”

Hasa Incentives Sdn Bhd (Registered Brunei Tour Operator KPSU/TDD/2002/2TO), the provider of tours and travel services, packaged or otherwise, directly or through independent contractors, to specific individuals or groups in exchange for a specific remuneration.

“Client”

Individuals or groups who make specified payments to participate in tours or travel services provided by the operator, packaged or otherwise, as well as appointed distribution channels such as a travel agency or others, who transact on behalf of person or groups participating in tours.

2.     TOUR PRICES

All prices are quoted in Brunei Dollars (BND), unless otherwise stated.

Tour prices are based on “seat-in-coach” arrangement. For private arrangements, different prices apply. Items and services included for each tour itinerary are listed in their own respective sections.

Tour Fare Excludes:

Bank transaction charges, flight tickets, passport & visa fees, airport tax, tips to porter, bellman, hotel maids or local guides; items of personal nature such as laundry, telephone calls, excess baggage fees, beverages and meals (unless specified in the itineraries); taxi, bus fares, daily parking fees at hotel and any other items not specifically mentioned as included will be borne by the client directly.

3.     BOOKING & ENQUIRY PROCEDURES

All bookings, requests or enquiries will be replied by email within 2 Brunei Darussalam working days. In the event that a reply is not received within the said period, a follow-up email is to be sent to facilitate a response. All tour bookings are applicable upon a minimum of two (2) adults unless otherwise indicated. Child rate is only applicable upon 2 full-paying adults booking. A booking is only deemed to have been made upon payment of a deposit or full payment within a specified time frame – the terms of these will be specified by the company.

4.     PAYMENTS

An non-refundable deposit of either BND50.00 or 10%, whichever is higher, is required to confirm a booking and full settlement of the balance due must be made 30 days prior to the tour commencement date. If this balance is not paid the quoted prices and bookings cannot be guaranteed and we reserve the right to treat the booking as cancelled. Should the booking be made within 30 days of the tour commencement date, 100% full payment is required for confirmation. Certain bookings or services may require higher deposits or full payment at the time of booking. Should payment requirements be different to that outlined in this clause, it will be advised at the time of booking.

We accept payment by cash or by credit card which shall be processed through PayPal via a secured web link sent to your email.

5.     CANCELLATION

The company must be notified in writing of any cancellation of tours or services by fax or email. A notice is only considered to have been served provided that an acknowledgement and acceptance by the company has been obtained by the client.

Cancellation charges will apply as follows:-


Time Period Before Tour/Service
30 days or more
14 – 29 days
4 – 7 days
3 days or less


Cancellation Charges
B$50.00 charge, or 10% of total amount, whichever is greater
50% of the total amount
80% of the total amount
100% of the total amount

 

A cancellation charge of 100% of the total amount will be levied for no-show.

The company reserves the right to impose cancellation charges different from those listed above, especially for group bookings or other bookings with circumstances different from the usual arrangement.

6.     REFUNDS

No refunds will be entertained for no-show, or if a tour participant leaves a tour for any reason whatsoever after the tour has commenced.

No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised.

Refunds, whether partial or in full, will also be made in the following situations:
• Cancellation of tours or services, subject to cancellation charges as listed in the previous section.
• Where previously a client had booked on a single traveler basis at a higher price, and there is then availability of other guests going on the same tours or services.

7.     LIABILITY FOR TOUR SERVICES

The company will make every effort to operate all itineraries as published in respective media. However, circumstances may arise which would require adjustments to the schedules or content of the tour. The company will do all that is possible to avoid such changes but expressly reserve the right to make such adjustments where necessary. Alternate programs may apply without prior notice.

8.     CHILDREN & INFANTS

A child under the age of 12 years old occupying the same accommodation quarters (room, tent, etc) as his/her parents and using existing bedding is usually accommodated free of charge (excluding meals and other amenities), except where a child supplement is stated. In the case of tours and excursions, child rate is 70% of adult rates for tours. A toddler is defined as an individual 2 years old and below. A child is defined as an individual aged from 3 years to 11 years old.

9.     TRAVELERS REQUIRING SPECIAL ASSISTANCE

Upon making bookings or enquiries for disabled tour participants or those with special needs, detailed notice of disability or special needs and required special assistance are to be made from the start, so that the client can be informed whether provision of tour services may or may not be carried out within the company’s competence. The company reserves the right to refuse provision of tour services without refund to tour participants who required special assistance which the company is unable to provide.

10.     PASSPORT / VISA

It is the client’s sole responsibility to obtain the necessary documentation or clearance, such as passports, visas or letters, for travel to and from Brunei Darussalam or the countries in which the tours will be carried out, including in countries of transit. The company does not accept any responsibility for tour participants being refused entry into any country due to incomplete travel documentation or clearance.

11.     PUBLIC HOLIDAYS

Any information given by the company about public holidays, special events or opening hours of establishments is given in good faith. If dates or other details change or are in error, the company accepts no responsibility for resultant loss, injury or inconvenience suffered.

12.     LEGAL JURISDICTION

In the event of any disputes or other issues requiring legal interpretation or action in a court of law, the terms of this agreement shall be construed in accordance with the laws and norms of Brunei Darussalam only.

The above Terms & Conditions are effective as of 1 March 2014, until such time as a replacement is drafted. The above terms and conditions are only applicable to the particular transaction for which they were provided for, and do not necessarily apply to future transactions, however similar in nature.

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